Find in-depth information and details on riding with us in our Rider’s Guide. Click here to download.
General Information
- Logan Public Transit vehicles will arrive within the on-time service window: 15 minutes before or after the scheduled pick-up time.
- Drivers will wait no more than 5 minutes for a passenger.
- All vehicles are accessible to wheelchairs.
- Children under 12 must be accompanied by an adult.
- Pets may ride with passengers in approved carriers.
- Eating, drinking and tobacco use are prohibited in all vehicles.
- Logan Public Transit is not responsible for lost, stolen or damaged items.
Personal Care Assistants
A Personal Care Assistant (PCA) helps passengers who require support during their ride. PCAs travel free of charge when accompanying a passenger. When scheduling a trip, passengers must notify the dispatcher if they will be traveling with a PCA.
Service Animal Policy
Service animals are allowed to travel with people with disabilities in Logan Public Transit vehicles and our facilities. The dispatcher must be informed that a passenger will be accompanied by a service animal when the trip is scheduled.
Passenger Assistance
Logan Public Transit provides curb-to-curb service, with door-to-door assistance available on request. For door-to-door service, drivers will escort passengers between the main entrance doors of their origin and destination. To ensure passenger and driver safety, all walkways, pathways, and ramps must be clean and free of hazards, including ice and snow. For safety reasons, drivers are not permitted to enter passengers' homes.
Our vehicles are equipped with wheelchair lifts that can safely accommodate up to 600 pounds. For passenger safety, Logan Public Transit may decline service to individuals whose combined weight with their wheelchair exceeds this 600-pound limit.
Passenger Expectations
Disruptive behavior will not be tolerated on Logan Public Transit vehicles. This behavior is unfair to other passengers and may distract the driver. If a passenger becomes disruptive, the following steps are taken:
- The driver will ask them to stop immediately.
- If the behavior continues, the driver will report the passenger to the dispatcher, who may involve law enforcement.
- The passenger will be taken to the nearest public location and asked to leave the vehicle.
- Repeated or serious offenses may lead to denial of future service at the discretion of the Transportation Services Manager.
No-Shows & Cancellations
A no-show occurs when a passenger does not cancel and does not appear within five minutes of the vehicle’s arrival at the point of pick-up, provided the vehicle arrives within the “on-time” service window (15 minutes before or after the scheduled pick-up time).
To cancel a ride, you must call the dispatch office at least two hours before their scheduled pick-up. You may leave your cancellation on the answering machine during non-business hours. Please provide the date and time of your call with your cancellation message.
A ride canceled less than two hours in advance will be considered a no-show. No-shows and late cancellations cause service delays and denial of service to other passengers. Excessive no-shows and cancellations will be tracked by the dispatcher and treated in accordance with Logan Public Transit Policy.
Bad Weather
Logan Public Transit is committed to maintaining regular service during adverse weather conditions. But safety is our primary concern, so we reserve the right to delay or cancel service when necessary. In the event of service changes, we will directly notify passengers who have scheduled appointments.
All service updates are also announced on 98.3 FM radio.
Title VI & ADA Statements
This service complies with Title VI and Civil Rights and Regulations and does not discriminate against any person on the basis of race, color, national origin, religious belief, sexual orientation, income, disability, or age. This service operates in compliance with Title II of the ADA Act and does not discriminate on the basis of disability.
Reasonable Modification Notice
Individuals needing accommodation or modification must notify Logan Public Transit of the request when making a reservation. Attempts will be made to honor all reasonable modification requests. Call the Transportation Services Manager at (740) 385-6999 to request a modification.
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