Learn More
Click any of the listed program names to learn more information about our available assistance and how we may be able to help. If you have any immediate questions or concerns, please consider reaching out to our Community Resource Navigators.
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) is designed to help eligible low-income Ohioans meet the high costs of home heating. In most cases, the one-time benefit will be a credit applied to your energy bill by your utility company (or fuel vendor). You do not need to have a disconnect notice to apply for regular HEAP. The total household income of an applicant must be at or below 175 percent of the federal poverty guidelines.
Exceptions to the Guidelines:
Families who live in federally subsidized housing where the heat is included in the rent are NOT eligible for HEAP.
How to apply for HEAP
You may apply online or at any of our three service centers. We accept walk-in appointments on a daily basis at each of our locations. The walk-in appointments are on a first-come, first-serve basis, however, we strongly encourage you to call (740) 868-1908 to schedule an appointment. Helpful hint: your appointment is not set until you listen all the way through and receive a confirmation number. Please bring the confirmation number to your appointment.
Click HERE to access the HEAP portal.
ALL Applicants MUST bring:
- Proof of citizenship such as a birth certificate, social security card, or voter registration card for all household members
- Proof of gross income for the past 30 days for all household members
- A copy of the current electric and gas bills
- Proof of Disability if applicable
- Disconnect notice if applicable
Click here for a printed English application.
Click here for a printed Spanish application.
Percentage of Income Payment Plan
Percentage of Income Payment Plus (PIPP) Plan is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income.
To be eligible for the PIPP Plus program a customer must:
- Receive his or her primary or secondary heat source from a company regulated by the Public Utilities Commission of Ohio (PUCO)
- Have a total household income which is at or below 175 percent federal poverty level
- Apply for all federal poverty level energy assistance programs for which he or she is eligible
- Utility must be in the name of an adult household member
Graduate PIPP Plus
PIPP Plus customers who are either income ineligible or choose to leave PIPP Plus but still owe a balance on the utility bill and are in good standing with their utilities may enroll in Graduate PIPP Plus through the utility. Customers have 12 months on Graduate PIPP Plus to retire their arrearage(s).
Electric utility customers will pay either:
- A transition amount of the average of the PIPP Plus amount and the budget amount
- The current bill
- The budget amount
Gas utility customers will pay the average of the PIPP Plus installment and the budget billing amount.
Apply for PIPP Plus
PIPP Plus applications may be mailed to the Ohio Department of Development (HEAP Application), however, it is strongly recommended that applications be processed at the local community action agency for immediate results.
Appointments and Walk-ins will be available for all locations.
Please call (740) 868-1908 to make an appointment or apply online through the Ohio Department of Development. The account must be an active PIPP customer.
Summer Crisis Program
The Home Energy Assistance Summer Crisis Program provides eligible Ohioans assistance paying an electric bill or assistance paying for central air conditioning repairs. The program runs from July 1 until September 30, 2023. Appointments will be conducted via phone or in person. Instructions on how to submit materials will be given during phone appointments.
The Summer Crisis Program assists households meeting one or more of the following criteria:
- an older household member (60 years or older);
- physician documentation proving cooling assistance is needed for a household member's health;
- a disconnect notice, have been shut off;
- trying to establish new service on their electric bill.
- a default on their Percentage of Income Payment Plan (PIPP)
How to Apply
To apply for the program, clients are required to schedule an appointment with HAPCAP. Appointments can be scheduled by calling (740) 868-1908.
You Must Provide:
- Copies of your most recent energy bills;
- A list of all household members and proof of income for the last 30 days or 12 months for each member;
- Proof of U.S. citizenship or legal residency for all household members;
- Proof of disability (if applicable);
- Physician documentation that cooling assistance is needed for a household member’s health (if there isn’t a household member over the age of 60).
Winter Crisis Program
If your heating source is disconnected or threatened with disconnect HAPCAP may be able to help you make your monthly payments affordable with our Winter Crisis Program (WCP).
The Program provides assistance once per heating season to eligible households that are:
- Disconnected
- Threatened with disconnection
- Have less than a 10-day supply of firewood or less than 25 percent supply of bulk fuel in their tank
Households must have a disconnect notice, or less than 10 day supply of main energy heating source. Households with a gross income at or below 175 percent of the federal poverty guidelines are eligible for the Winter Crisis Program.
How to Apply
To apply for the program, clients are required to schedule an appointment with HAPCAP. Appointments can be scheduled by calling (740) 868-1908 beginning Oct 17. Appointments are available in-person or by phone starting on Nov 1.
Benefit amounts vary depending on heating source. Eligibility is usually determined the SAME DAY the application is started.
You must provide:
- Proof of citizenship such as a birth certificate, social security card, or voter registration card for all household members
- Proof of gross income for the past 30 days for all household members
- A copy of the current electric and gas bills
- Proof of Disability if applicable
- Disconnect notice if applicable
HAPCAP Service Centers
Athens County Service Center
HAPCAP Main Office
3 Cardaras Drive
P.O. Box 220
Glouster, Ohio 45732
740-767-4500
1-800-686-1093
Hocking County Service Center
Regional Food Center
1005 C.I.C. Drive
Logan, Ohio 43138
800-385-6813
740-385-6813
Perry County Service Center
399 Lincoln Park
Drive, Suite B
New Lexington, Ohio 43764
800-273-1513
740-342-4113