HEAP Winter Crisis Program Began November 1

State Partners with Local Organizations to help Ohioans Stay Warm this Winter


The Hocking. Athens. Perry Community Action and Ohio Development Services Agency will help eligible Ohioans stay warm during the cold winter months. The Home Energy Assistance Winter Crisis Program provides eligible Ohioans heating assistance if they are disconnected from their heating source, threatened with disconnection or if they have less than 25 percent supply of bulk fuel. The program runs from November 1, 2017 until March 31, 2018.

“We want to help Ohioans stay warm this winter,” said David Goodman, director of the Ohio Development Services Agency. “Working with Hocking. Athens. Perry Community Action, we’re helping Ohioans manage their energy costs this winter.”

More than 3168 families in Hocking, Athens and Perry Counties were assisted through the Home Energy Assistance Winter Crisis Program last year.

To qualify for the Winter Crisis Program, a household must be threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel. The household must also have a gross income at or below 175 percent of the federal poverty level. For a family of four the annual income must be at or below $43,050. From November 2016 – March 2017, more than 104,799 Ohioans were helped by the program statewide.

Individuals interested in receiving Winter Crisis assistance must have a face-to-face interview at the local HEAP provider. Customers must bring the following items to their appointment:

  • Past Thirteen (13) weeks of gross income for all household members
  • Social Security cards for all members of the household
  • Proof of citizenship for everyone in the household: Following is a list of acceptable documentation:
    • Birth Certificate/Hospital Records
    • Baptismal Records (only when place and date of birth is shown)
    • Indian Census Record
    • Military Service Record
    • U.S. Passport
    • Verified Citizenship for OWF Program
    • Voter Registration Cards
    • Social Security Cards Administered by the Social Security Administration that Do Not include notes regarding Work authorization status will not be acceptable verification for citizenship
  • Copies of their utility bills (primary heating source and electric, if applicable)
  • Disconnect notice (if applicable)
  • Proof of Disability (if applicable)
  • If new service, proof of address
  • If utility bill is in the landlord’s name, a statement from landlord stating they want utility left In their name but the household is responsible for payment of the bill
  • If you are coming in to do an application for another household, need a notarized statement from that household giving you permission, or a copy of the power of attorney (health/medical POA is not acceptable)
  • Documentation of co-payment if required and known prior to appointment (example: furnace repair, non-regulated electric)

Documents that are accepted to prove U.S. citizenship/legal residency include: a Social Security Card, birth certificate, U.S. Passport, naturalization paper/certification of citizenship, permanent VISA, or INS ID Card.

Examples of documents that are accepted to prove citizenship/legal residency include: a Social Security Card, birth certificate, U.S. Passport, naturalization paper/certification of citizenship, permanent VISA, and INS ID Card.

Ohioans can call the toll-free hotline at (800) 282-0880, Monday through Friday (hearing impaired customers may dial 711 for assistance or visit http://development.ohio.gov/is/is_heapwinter.htm for more information about the Winter Crisis Program.

For more information about energy assistance programs call (800)282-0880 and for a list of energy assistance providers select option 2, or visit www.energyhelp.ohio.gov.