Winter Crisis Program (E-HEAP) will begin on Wednesday, November 1st, 2017.


Hocking. Athens. Perry Community Action will begin its Winter Crisis Program (E-HEAP) November 1, 2017. This program is designed to help families/households who are facing an emergency situation to maintain and/or  restore electric/gas service and/or provide a bulk fuel (propane, wood, coal, fuel oil, kerosene). An emergency situation is defined as having a disconnect notice on your electric or natural gas, or having less than a 25% (tank) supply of bulk fuel such as propane, fuel oil, coal, or kerosene, or less than a 10-day supply of firewood.

This assistance is available only once per heating season (November through March).


To qualify, you must be income eligible and be in an emergency situation.

Households with a total gross income at or below 175% of the Federal Poverty Guidelines may be eligible.

Applicants must present:

• Past Thirteen (13) weeks of gross income for all household members

• Social Security cards for all members of the household

• Proof of citizenship for everyone in the household: Following is a list of acceptable documentation:

o Birth Certificate/Hospital Records
o Baptismal Records (only when place and date of birth is shown)
o Indian Census Record
o Military Service Record
o U.S. Passport
o Verified Citizenship for OWF Program
o Voter Registration Cards
o Social Security Cards Administered by the Social Security Administration that Do Not include notes regarding
   Work authorization status will not be acceptable verification for citizenship


• Copies of their utility bills (primary heating source and electric, if applicable)

• Disconnect notice (if applicable)

• Proof of Disability (if applicable)

• If new service, you will need to bring in the new account number and proof of address

• If utility bill is in the landlord’s name, a statement from landlord stating they want utility left in their name but the household is responsible for payment of the bill

• If you are coming in to do an application for another household, need a notarized statement from that household giving you permission or a copy of the power of attorney. (health/medical POA is not acceptable)

•Documentation of co-payment if required and known prior to appointment (example: furnace repair, non-regulated electric)

•If the household is receiving money from a non-household member, you will need to bring a signed letter from the person (s) supporting the household, including contact information (name, address, and phone number). This letter should include the amounts and frequency of assistance.

•If the non-household member is paying your bills directly to the creditor, need proof of cancelled checks and receipts

•If the household is receiving loans from a non-household member, you will need to provide a notarized statement which includes the amount borrowed, payment arrangements, interest and/or finance charges


Hocking, Athens, and Perry counties will begin scheduling appointments on Monday, October 23 rd , at 5:00 AM through an Integrated Voice Response (IVR) system.

The IVR scheduling system will be available from 5:00 AM – 7:00 PM Monday through Friday.

This scheduling system can be reached by calling toll free 1.866.487.1362.

A very limited amount of first-come, first-serve walk-ins will be available on a daily basis until all walk-in slots are filled for the day.

We strongly recommend making an appointment due to a very limited amount of walk-in appointments that will be available.

Athens County Residents
3 Cardaras Drive
Glouster, Ohio 45732
Phone: 800-686-1093 or 740-767-4500

Hocking County Residents
Regional Food Center
1005 CIC Drive
Logan, Ohio 43138
Phone: 800-385-6813 or 740-385-6813

Perry County Residents
399 Lincoln Park Drive, Suite B
New Lexington, Ohio 43764
Phone: 800-273-1513 or 740-342-4113

TO SCHEDULE AN APPOINTMENT: 1-866-487-1362