Ohio Department of Development

Home Energy Assistance Program




Emergency Heating Assistance Program (HEAP) Winter Crisis Program

The inability to pay the heating bill during the winter months can be scary and dangerous for you and your family. If your heating source is disconnected or threatened with disconnect HAPCAP may be able to help you make your monthly payments affordable with our Winter Crisis Program (WCP).

The Winter Crisis Program (WCP) also known as Emergency HEAP is a onetime benefit to income eligible households to assist with a crisis situation such as a disconnect notice.

The Program provides assistance once per heating season to eligible households that are:

HEAP Athens County

  • Disconnected
  • Threatened with disconnection 
  • Have less than a 10-day supply or less than 25 percent supply of bulk fuel in their tank

Winter Crisis Program funding is only available from November 1 to March 31

Benefit amounts vary depending on heating source. Eligibility is usually determined the SAME DAY the application is started.


Winter Crisis Program applications may ONLY be done at local Community Action Agencies with one adult member of the household present. (In extreme cases of homebound, elderly, or disabled persons, a home visit may be necessary.)

Households must have a disconnect notice, or less than 10 day supply of main energy heating source.

Appointments and Walk-in’s will be available for all locations. However, we strongly recommend making an appointment to ensure we will be able to assist you.

To Schedule an appointment please call 1-844-625-8777

Households with a gross income at or below 175 percent of the federal poverty guidelines are eligible for the Winter Crisis Program.
ALL Applicants MUST bring:

• Past 30 days gross income for all household members

• Social Security cards for all members of the household

• Proof of citizenship for everyone in the household: Following is a list of acceptable documentation:

o Birth Certificate/Hospital Records
o Baptismal Records (only when place and date of birth is shown)
o Indian Census Record
o Military Service Record
o U.S. Passport
o Verified Citizenship for OWF Program
o Voter Registration Cards
o Social Security Cards Administered by the Social Security Administration that Do Not include notes regarding
   Work authorization status will not be acceptable verification for citizenship

• Copies of their utility bills (primary heating source and electric, if applicable)

• Disconnect notice (if applicable)

• Proof of Disability (if applicable)

• If new service, proof of address

• If utility bill is in the landlord’s name, a statement from landlord stating they want utility left in their name but the household is responsible for payment of the bill

• If you are coming in to do an application for another household, need a notarized statement from that household giving you permission or a copy of the power of attorney. (health/medical POA is not acceptable)

•Documentation of co-payment if required and known prior to appointment (example: furnace repair, non-regulated electric)




Athens County
Service Center
HAPCAP Main Office
3 Cardaras Drive
P.O. Box 220
Glouster, Ohio 45732

Hocking County Service Center
Regional Food Center
1005 C.I.C. Drive
Logan, Ohio 43138

Perry County
Service Center
399 Lincoln Park
Drive, Suite B
New Lexington, Ohio 43764

To schedule an appointment please call 1-844-625-8777